HELP - FAQ's

I cannot view the digital magazine I am told I am unauthorised Can I print? Can I forward on this magazine to my colleagues? How can I get extra copies for my colleagues? Questions about using the software I need to change my details, e.g. email address Can I read my digital magazine on more than one machine?

ANSWERS

1.  I cannot view the digital magazine
Please make sure your machine accepts cookies – access is controlled by cookies. Each issue can be accessed by one computer only - if you have already viewed this issue on another machine and require access on a second please contact our Customer Services Department.

Technical requirements: You will need to have Macromedia Flash installed to see the publication: download here.
Cookies: to enable your machine to accept cookies if you are using Internet Explorer choose Tools, Internet Options, Privacy and set your privacy level to medium or medium high.

If you are still having problems please contact our  Customer Services Department.

2. I am told I am unauthorised to see this publication
Access to the digital magazine is restricted to subscribers. If you are a subscriber please contact our Customer Services Department and we will investigate.If you would like to this, please contact our Hotline Sales Department.

3. Can I print the digital magazine?
Sorry, it is not possible to print the digital magazine.

4. Can I forward on this magazine to my colleagues?
No, if the digital magazine is forwarded, your colleagues will not be able to read it. Please ask them to contact our Hotline Sales Department if they would like to subscribe.

5. How can I get extra copies for my colleagues?
Please contact our Hotline Sales Department to discuss this.

6. Questions about using the software
Click here to view the User Guide. If you are having further problems please contact our Customer Services Department.

7. I need to change my details
Please contact our Customer Services Department.

8. Can I read my digital magazine on more than one machine?
You can read the digital magazine on any machine, but once you have activated the link for an issue it will only be available on that machine. Please contact our Customer Services Department if you require access on a second machine.

Nestor House, Playhouse Yard, London EC4V 5EX, United Kingdom
Tel: +44 (0) 20 7779 8888
Registration Number: 954730 England